Contact Us
We understand that our players may have questions, concerns, or issues that require assistance from a member of our team. For this reason, we provide multiple support channels for your convenience.
Help Centre and FAQs
Our Help Centre is filled with answers to common questions about using Double Bubble Bingo's services. You can find information on how to register, deposit money, and other frequently asked topics. If you're still unsure or require additional assistance, please don't hesitate to contact us through one of the channels listed below.
Live Chat Support
We offer live chat support Monday-Sunday from 08:00-23:00 GMT for quick queries on a range of issues including account verification and technical troubleshooting. Our friendly team will do their best to resolve your issue as quickly as possible. You can access our live chat service by clicking the 'Chat Now' button located at the bottom right corner of this page.
Email Support
For more in-depth or sensitive inquiries, you may prefer email support. Please send an email and we'll respond as soon as possible during our business hours (Monday-Sunday from 08:00-23:00 GMT).
Support Availability
We strive to provide a fast and efficient service, but at times you may experience delays. Please note that support is available Monday-Sunday from 08:00-23:00 GMT.
Responsible Gambling Assistance
Our dedicated team can also assist with responsible gambling queries or concerns about your play patterns. This includes help for setting deposit limits, self-exclusion, and reality checks.
Verification and Account Support
For any account-related issues such as verification, login problems, or technical issues, please contact us through our email support.
Technical Support
If you're experiencing any technical difficulties with our site or games, we'd be happy to assist. Please visit the 'Help Centre' for troubleshooting guides and information before contacting us.
Complaints or Disputes Guidance
For any unresolved issues or complaints, please follow our escalation procedure outlined in the 'Support Availability' section above.
Mobile Compatibility
Double Bubble Bingo's mobile site is accessible on both iOS and Android devices. For technical support with your mobile device, please contact us through one of our designated channels listed above.
We appreciate your understanding that due to regulatory requirements, we must verify some customer queries before responding. Rest assured, this will not affect the speed or quality of your experience.
Multilingual Support
While English is our primary language, we may be able to assist with other languages where possible. Please note that all support channels and information provided on this website are in English unless otherwise indicated.
When reaching out for assistance, please choose the most suitable channel based on your query:
Thank you for choosing Double Bubble Bingo! We appreciate your trust in us to assist with any questions, concerns, or issues that arise during your gaming experience.
