Terms & Conditions

Terms and Conditions

Effective Date: Double Bingo (The date you first visit our website will be considered the effective date for these Terms and Conditions.)

1. Acceptance of the Terms

   By accessing, browsing or using any part of Double Bingo's services (including without limitation its online platforms, mobile apps, websites, software, APIs), You agree to comply with and be bound by these Terms and Conditions ("Terms"). If you do not accept these Terms, please leave our site immediately.

2. Eligibility RequirementsTo use Our Services, You must:

• Be at least 18 years old (or the age of majority in your jurisdiction).
• Not be prohibited from accessing or using Our Services by any applicable laws or regulations.
• Comply with all other requirements outlined below.

3. Minimum Age Requirement

   We are committed to protecting minors and ensuring they use our services responsibly. We reserve the right to request proof of age if we believe you have not reached 18 years old (or the age of majority in your jurisdiction).

4. Geographic Restrictions

   Double Bingo operates in compliance with all relevant laws and regulations. You acknowledge that Our Services may be restricted or unavailable in certain countries, regions, or territories due to applicable laws, regulations, or policies.

5. Account Registration Rules

• Only one account per user is allowed.
• False or misleading information when registering an account is strictly prohibited.
• We reserve the right to close your account if You provide false registration details.

6. Identity Verification and KYC (Know Your Customer)

   Double Bingo may request identification and other relevant personal documents to verify your identity as part of Our anti-money laundering policy ("AML") and compliance with applicable laws. This helps us maintain a safe, secure environment for all users.

7. Account Accuracy Obligations

   You are responsible for ensuring the accuracy of all information provided on or through Your account. Failure to keep your details up-to-date may result in delayed payments or withdrawals.

8. Account Security Responsibilities

• Ensure the confidentiality and security of any login credentials, passwords, or other sensitive information.
• Do not share, disclose, or make available Our Services' username(s) and password(s), etc., with anyone else.
• Take reasonable care to protect against unauthorized access to Your account by monitoring it regularly for suspicious activity.

9. Login Credentials and Password Protection

   You agree to keep your login credentials confidential and secure. Double Bingo will not be liable for any loss resulting from the misuse or disclosure of such information.

10. Restricted Behaviour and Prohibited Activities

• Engaging in, aiding, abetting, facilitating, or encouraging prohibited behavior on Our platform.
• Manipulating gameplay, odds, outcomes, etc., for personal gain.
• Participating in spamming, phishing, hacking, DDoS attacks, malware distribution, and any other malicious activities.

11. Multi-Accounting and Fraud Prevention

    We strictly prohibit the use of multiple accounts to manipulate bonuses or exploit Our system. Repeated attempts may result in permanent account closure and potential reporting to relevant authorities.

12. Bonus and Promotion Rules

• Review all terms accompanying each bonus or promotion.
• Notwithstanding any other provision, You must wager Your Bonus (if applicable) at least 40 times within a time frame specified by Double Bingo before requesting withdrawal of said Bonus amount or the winnings generated from it. Any funds remaining after achieving this minimum requirement shall be available for withdrawal.

13. Wagering and Gameplay Conditions

• Gamble responsibly.
• Familiarize Yourself with Our Responsible Gaming policy outlined below.

14. Bonus Abuse Prevention

If we suspect or determine You've engaged in Bonus abuse, We may cancel Your account or revoke privileges at any time without prior notice. Any winnings derived from such activity will be void and removed from your balance immediately.

15. Deposits and Withdrawals (Applicable only if supported by source material)

Please consult Our Deposit and Withdrawal page for a detailed explanation of the process, timing, limits and requirements.

16. Verification Before Withdrawals

    Before we can facilitate Your first withdrawal request, We will verify Your account details as part of our KYC obligations to prevent fraud. This verification may include additional checks or information requests at any time if necessary.

17. Processing and Review Procedures

• All transactions undergo thorough internal review prior to payment.
• Processing times for withdrawals may vary depending on the method chosen; these are outlined in Our Deposit & Withdrawal section.

18. Responsible Gambling ExpectationsDouble Bingo encourages responsible gaming practices:

• Set a budget for yourself before starting your gambling activities with us, and stick to it;
• Do not gamble more than you can afford to lose;
• Take regular breaks from using our services.We also maintain close ties with various organizations aimed at supporting vulnerable individuals affected by problem gaming.

19. Self-Exclusion and Account Restrictions

    If You wish to suspend or limit your account for a specified time, please contact Our Support team via email.

20. Game Fairness and RNG Systems

All games operate on true Random Number Generators (RNGs) ensuring unpredictable results that prevent tampering.

21. Technical Interruptions or Voided Gameplay
22. In the unlikely event of server downtime, software updates, or technical malfunctions causing interrupted gameplay or delayed transactions:

• We'll aim to provide compensation in accordance with Our policies and applicable laws.
• Any related benefits may be suspended until resolution is reached.

22. Suspension or Closure of Accounts

At our discretion, we may close Your account at any time without reason due to ongoing non-compliance issues identified through internal review processes.

23. Intellectual Property and Platform Ownership

    All content on Our platforms (including trademarks), software development, graphics, user experience design, code, etc., remains the exclusive property of Double Bingo or its licensors.

24. Limitation of Liability

Nothing in these Terms shall be construed to limit or exclude any liability for death or personal injury arising from our negligence. Otherwise, We will not be liable to You for any losses (consequential, direct, indirect, incidental) resulting directly or indirectly from Your use of Our Services unless otherwise required by law.

25. Modification of Terms

We may modify these Terms at any time in accordance with applicable laws without prior notice:

• New rules and policies become effective upon publication.
• Changes can be requested via email.

26. Contact or Support Guidance

    For all queries, please use the 'Contact Us' form provided on our site. This will direct your questions directly to Our support team.

27. Applicable Licensing or Regulatory Oversight (where relevant)

Double Bingo is fully licensed under its jurisdiction for its operations and subject to compliance with relevant laws in that area.